-
Call Us
01169831611
-
Email Us
info@eandogloballogistics.com
-
Global Certificate
ISO 9001:2017
- Track Shipment
E & O Global Logistics - FAQ
Do I need an account to send a parcel with E & O Global Logistics?
No, you do not need an account to send a parcel with E & O Global Logistics. We offer a convenient guest checkout option that allows you to send your parcels without the need for registration. However, by creating an account, you can enjoy additional benefits such as order history, address book management, and faster booking for regular senders. For further assistance or clarification, please contact our customer care team.
What are the payment methods accepted by E & O Global Logistics?
E & O Global Logistics accepts a variety of payment methods to provide flexibility and convenience to our customers. You can pay for your shipments using major credit/debit cards, including Visa, Mastercard, and American Express. We also accept payments through popular digital wallets such as PayPal. Additionally, bank transfers are available as a payment option. If you have any specific payment-related queries, our customer care team will be happy to assist you.
Is insurance available for my shipments with E & O Global Logistics?
Yes, E & O Global Logistics offers insurance options to provide protection and peace of mind for your shipments. Our insurance coverage ensures that your items are safeguarded against loss, damage, or theft during transit. You can choose the insurance option during the shipment booking process to avail of this additional protection. For further details or clarification, please feel free to contact our customer care team.
How do I handle claims for damaged or lost items?
In the unfortunate event that your items are damaged or lost during transit, E & O Global Logistics provides a straightforward claims process to assist you. If you need to file a claim, please contact our dedicated customer care team within [specific timeframe, e.g., 7 days] of delivery. Our team will guide you through the necessary steps and documentation required for the claim. We aim to resolve any claims promptly and ensure a satisfactory resolution for our customers.
What packaging guidelines should I follow when using E & O Global Logistics?
Proper packaging plays a crucial role in ensuring the safe transportation of your items. We recommend following these guidelines when packing your shipments with E & O Global Logistics:
1. Use sturdy boxes or suitable packaging materials to protect the contents.
2. Secure the items within the package using appropriate cushioning materials, such as bubble wrap or packing peanuts.
3. Seal the package securely with high-quality packaging tape to prevent accidental openings.
4. If you are shipping fragile items, consider using additional protective measures, such as double boxing or using specialized packaging for delicate items.
These guidelines help minimize the risk of damage during transit and ensure that your items arrive at their destination safely. For further clarification or specific packaging instructions, please contact our customer care team.
How does E & O Global Logistics handle customs clearance?
At E & O Global Logistics, we understand the complexities of customs clearance for international shipments. We provide comprehensive support to ensure a smooth clearance process. Our team assists with preparing and submitting the necessary customs documentation, including commercial invoices, export/import permits, and any required certificates. We work closely with customs authorities to facilitate the efficient movement of your shipments across borders.
Please note that import duties, taxes, and customs fees may be applicable based on the destination country's regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. For specific information regarding customs clearance for your shipment or any related queries, please reach out to our customer care team.
Does E & O Global Logistics offer career opportunities or job openings?
Yes, E & O Global Logistics periodically offers exciting career opportunities and job openings in various roles. We believe in fostering a talented and diverse workforce to deliver exceptional service to our customers. To explore current job vacancies and learn more about joining our team, please visit our Careers page on the website. Alternatively, you can contact our human resources department for further information or clarification regarding career opportunities.
How does E & O Global Logistics contribute to climate change initiatives?
At E & O Global Logistics, we are committed to environmental sustainability and reducing our carbon footprint. We actively participate in climate change initiatives through various measures:
1. Green Logistics: We optimize our delivery routes and transportation methods to minimize fuel consumption and emissions.
2. Eco-friendly Packaging: We promote the use of recyclable and sustainable packaging materials to reduce waste.
3. Carbon Offset Programs: We invest in carbon offset projects to neutralize the environmental impact of our operations.
4. Energy Efficiency: We strive to reduce energy consumption in our facilities through efficient technologies and practices.
These initiatives reflect our dedication to environmental responsibility and our contribution to combating climate change. For further information or specific details regarding our sustainability efforts, please contact our customer care team.